Privacy Policy

1. Introduction

Progresa Group Limited, referred to in this policy as “we”, “us” and “our”, is committed to protecting personal information and handling it responsibly. This Privacy Policy explains how we may collect, use, store and share personal data when you use this website, contact us, request information or engage our sales progression services.

2. The information we may collect

Depending on how you interact with us, we may collect information such as:

• your name
• email address
• telephone number
• company or agency details
• property and transaction details relevant to the service we provide
• communications you send to us through forms, email or telephone
• basic technical information such as browser type, device type and pages visited

3. How we use your information

We may use personal information to:

• respond to enquiries and provide information about our services
• deliver sales progression and related support services
• communicate with relevant parties involved in a transaction, where appropriate
• manage client relationships and service delivery
• improve our website, services and internal processes
• meet legal, regulatory or compliance obligations

4. Lawful basis

We process personal data only where we have a lawful basis to do so. This may include taking steps at your request before entering into an agreement, performing a contract, complying with legal obligations, pursuing legitimate business interests, or where relevant, relying on consent.

5. Sharing information

We may share information with third parties only where reasonably necessary for the provision of our services or for legitimate operational reasons. This may include estate agencies, solicitors, buyers, sellers, mortgage advisers, surveyors, technology providers, hosting providers or professional advisers. We do not sell personal information to third-party marketers.

6. Data retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to satisfy legal, accounting, regulatory or record-keeping requirements.

7. Website analytics and cookies

Our website may use cookies or similar technologies for essential functionality, analytics and performance monitoring. You can usually control cookies through your browser settings. If you later add a cookie banner or analytics platform, this policy should be updated to reflect the exact tools being used.

8. Your rights

Under UK data protection law, you may have rights including the right to:

• request access to the personal data we hold about you
• request correction of inaccurate information
• request erasure in certain circumstances
• request restriction of processing in certain circumstances
• object to certain processing
• request transfer of your data where applicable
• withdraw consent where processing relies on consent

9. Security

We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse or disclosure. However, no internet-based transmission or storage system can be guaranteed to be completely secure.

10. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

11. Complaints

If you are unhappy with how your information has been handled, we would appreciate the chance to address your concerns first. You may also have the right to complain to the Information Commissioner’s Office in the UK.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any significant changes will be reflected on this page together with an updated revision date.